FREQUENT QUESTIONS

We do all our appliances within a maximum period of two days.
If you need the material urgently, check the delivery time by email or call 952 21 21 74.
The approximate delivery times on working days are the following:
» Peninsula and Balearic Islands: 1 or 2 days
» Canary Islands, Ceuta and Melilla: Consult with laboratory
» Other areas: Consult us
The days count from the moment of receiving the case.
NOTE: The delivery times indicated are for guidance, although our company will do our best to meet these deadlines, the delay does not imply the cancellation of the order or any compensation.

We have an extensive catalog with more than 800 orthodontic appliances:

You can request the price list by filling in the form in the link below:
REQUEST PRICE LIST

The Warranty Certificate guarantees the quality of the product covered under legally established terms, during a period of 3 months, as established, from the date of delivery.
Defect caused by negligence, misuse, incorrect transposition, or materials used due to normal use are not included.
In those incidents that justify the use of a guarantee, repair, replacement, or discounts, in the legally established terms will ensue.

Laboratory Ortoplus SL reserves the right to request one of our technicians, verification of the origin of the problem. Should a defect be caused by misuse, repair will be billable. To make use of the guarantee, prior notice must be given to the laboratory. Any product that has not been previously authorized to its exchange, refund or repair will not be accepted at our facility.

The guarantee will lose its value:
» If some data of purchase receipt are modified, altered or replaced.
» If the appliance under the warranty is handled or repaired without knowledge of the laboratory.
» Misuse of the appliance by the patient.
» If it lacks of invoice.

In order to be able to make a device, it is necessary to send us both dental impressions, superior and inferior, (they should be very accurate, whether in silicone or emptied; the dental necks should appear clearly registered registered) accompanied by the work order.

If this is the first time you send us a case, please send us contact details of your clinic to get in contact with you and to be able to request the billing information or fill in the followiing form:
NEW CLIENT FORM

To make your shipments you can call us and we will perform all the arrangements. You can also call our Courier Service (MRW) 902 300 400.

For shipments from Portugal, the phone Messaging Service (MRW) is: 707 263 333

In case you manage yourself the shipping, you must notify the Messaging Service the code PACKG Service Bag 19 with the ensuing costs to: C/ Flauta Mágica 22. 29006. Malaga (Spain)

All acrylics and colored stickers are FREE. In addition, the laboratory can add the designs your patients want.

The shipping costs are shared, i.e. clinic always has to pay the shipping cost from the clinic to the laboratory and Ortoplus laboratory has to pay the shipping from the laboratory to the clinic always and when shipping is higher than 30€.

Direct Debit: is the primary option with which we work. The invoice is issued on the last day of the month and the receipt will be issued by the bank in arrears.

Cash on delivery: If you do not agree to the direct debit you can pay by cash on delivery, although it includes some costs of collection and management. The transport company charges a 2% of the amount for making the management.
The payment is made in cash. The amount of your order is paid when the transport agency delivers the goods.
The transportation agency charges the reimbursement in cash, i.e. no card will be accepted. For this reason, we recommend you to have prepared the exact amount in cash. The order is paid in the same delivery address. The transportation agency will not be relocated to any other location in order to make the payment (unless in the case of justified reasons).
This form of payment is not viable for the Canary Islands, Ceuta and Melilla.

Transfer payment: We will begin to deal with the shipment of the product when we receive confirmation of payment of the total amount of cases. All transfers must be made in euros. The transfer payment must be paid to Ortoplus SL Laboratory to our account (attached below).
Remember that it is essential that in such transfer the name of the doctor or clinic must be stated.
Checks are not accepted in any our bank accounts.